Business Situation
A global finance organization was operating an antiquated source-to-pay environment that created inefficient processes and widespread manual workarounds. The organization initiated a global end-to-end transformation to improve supplier experience, strengthen operating discipline, and reduce cost.
This change impacted multiple stakeholder groups including internal teams and suppliers and introduced significant new roles, responsibilities, and handoffs across the end-to-end process.
Prompta’s Solution
Prompta led the pre-transformation alignment and readiness work to ensure the program launched with clarity, ownership, and minimal disruption.
Key elements included:
- Alignment & readiness planning: assessed gaps, risks, and opportunities with senior stakeholders and built a clear roadmap by function and stakeholder group.
- Role clarity & handoffs: established clear roles, decision points, handoffs, and support pathways so teams knew what changed, what stayed the same, and where exceptions go.
- Change network & enablement: built a network of change leaders/champions/agents and supported new ways of working, skills development, and resistance mitigation.
- High-touch go-live support: provided focused support pre- and post-go-live to reinforce adoption and address issues early.
Business Outcomes
- Launched the transformation with internal and external stakeholders well prepared.
- Teams at all levels understood the new roles, responsibilities, handoffs, and where to get support through transition.
- Mitigated risk and planned readiness across phases, resulting in minimal business disruption.
- Improved adoption and productivity by reducing reliance on manual workarounds and increasing operating discipline.