Business Situation
Hotspex was scaling quickly and wanted to strengthen culture as a practical operating advantage, focused on how leaders lead, how teams work together, and how decisions and communication happen day to day. Leadership wanted a structured, sustained approach that wouldn’t get displaced by competing priorities.
Prompta’s Solution
Prompta supported Hotspex over a multi-year culture change journey combining AI-enabled insight with leadership and manager enablement:
Culture baseline + priorities: established a clear view of what to protect, what to shift, and where friction was emerging.
Leadership alignment: helped leaders translate culture intent into consistent behaviours, decision clarity, and an operating rhythm that reinforced the change.
Manager and team coaching: executive and team coaching to strengthen communication, accountability, and practical leadership habits.
Sustainment: embedded reinforcement into routines and communications so improvements held over time.
Business Outcomes
Over three years, Hotspex strengthened leadership consistency, improved internal communication and follow-through, and built momentum for sustained culture change. The organization was recognized as #20 in the 2022 Top 50 Inspiring Workplaces in North America.