Business Situation

A global Fortune 500 financial services organization needed to reduce identity and access management (IAM) risk and strengthen enterprise controls to meet compliance requirements—while simplifying processes and implementing new IAM tools across multiple business areas.

The challenge was not only deploying technology, but ensuring consistent adoption of new access and attestation practices across the enterprise, with clear leadership accountability and “no surprises” execution.

Prompta’s Solution

Prompta supported the program with an evidence-led approach that connected insight to leadership decisions and disciplined action.

Leveraging Prompta AI Agile Change Sprints to:

• Sense: capture privacy-first workforce insight signals at key moments (text-based, no HRIS dependency, no personal identifiable information).
• Analyze: translate input into clear themes and segmented friction points by line of business and stakeholder group.
• Act: run focused Insight-to-Action cycles that convert insight into targeted actions (leader decisions, manager enablement, prioritized interventions) tied to milestones.
• Engage: close the loop so stakeholders see what was heard and what’s changing—building trust and reducing quiet resistance.
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Alongside the above, Prompta enabled strong executive sponsorship through active engagement, coaching, maintained a “no surprises” engagement model, and mobilized a change champion network to support adoption and local execution.

Business Outcomes

• Program business objectives exceeded and IAM risk exposure reduced
• AI-enabled change approach recognized up to the Board as a best practice for organizational change
• Enterprise-wide attestation increased from 89% to 98% (+9 percentage points) following implementation