Business Situation

An Australia & New Zealand region of a global Consumer Packaged Goods company engaged Prompta to support a sales automation transformation to Oracle, including a new Trade Promotion Management enabler.

The division had experienced two prior transformation launches that were poorly managed, highly visible, and disruptive to the workplace. As this program began, leaders and employees expected a repeat outcome and early implementation plans mirrored past approaches.

Prompta’s Solution

Prompta’s focus was to ensure the transformation was led, adopted, and sustained—not simply delivered. We worked with leaders and managers to build the sponsorship and coaching capability required to land new ways of working, and we mobilized subject matter experts and super users to support the business through the change.

Using Prompta AI, we captured privacy-first workforce insight signals to understand readiness, friction points, and the real causes of resistance. Rather than reinforcing the assumption that the issue was only project management, the insights showed the core gap was leadership and management ownership of adoption—what leaders needed to decide, reinforce, and role-model to make the change real.

How It Worked In Practice

• Sense: capture workforce insight signals (privacy-first)
• Analyze: identify themes and segmented friction points
• Act: translate insights into targeted leader/manager actions tied to milestones
• Engage: close the loop so people see what’s changing
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Business Outcomes

• Delivered the program 16% under budget
• Stabilized ~3 weeks earlier than planned post go-live, reducing rework and operational disruption
• Reduced change delivery effort by ~1,000 hours by targeting actions vs. one-size-fits-all activities
• Avoided a repeat of prior launch disruption by establishing leadership ownership and manager coaching across the change
• Improved adoption by targeting actions to the real barriers (not generic communications and training)