Business Situation

Prompta’s Solution

Prompta supported the program with an AI-enabled change approach that replaced assumptions with evidence and converted that evidence into targeted actions.

• Sense: captured privacy-first workforce insight signals at key moments (text-based, no HRIS dependency, no PII).
• Analyze: translated input into clear themes and segmented friction points (by function/role/workstream/location as needed).
• Act: ran Insight-to-Action sprints to align leaders and people managers on the few actions that mattered most—driving adoption and reducing workarounds.
• Engage: closed the loop so teams could see what was heard and what was changing—building trust and reinforcing follow-through.
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This approach complemented engagement and enablement by ensuring leader/manager ownership and focusing effort where adoption risk was highest.

Business Outcomes

Streamlined the promotion planning and execution process and reduce manual errors and payment duplication for a year-over-year savings of over $200K.

Increased trade spend visibility which enabled data-driven decisions on promotion success and promotion ROI – enabling more funds to be allocated to more profitable promotions.  

Improved visibility increased overall customer satisfaction and retention – Prompta AI results pointed to 14% increase in overall customer satisfaction rating.