Employees were hesitant to share candid input about culture because they were not confident their feedback would be handled confidentially. The topics involved were sensitive and required careful, respectful engagement.
Leadership needed a reliable way to understand what people were experiencing, identify priority issues early, and build a practical roadmap for sustainable culture change—without creating fear or backlash.
Prompta partnered with the institution to run a privacy-first culture diagnostic and action program.
• Confidential insight capture via Prompta AI (text-based, privacy-first, no HRIS dependency, no personal identifiable information)
• Trust-building communications that clearly explained how responses are protected and how findings would be shared (themes only, de-identified)
• Leadership and board working sessions to help leaders engage constructively with sensitive culture themes and translate insight into clear actions
• Insight-to-Action cycle: prioritized the few issues that mattered most, assigned ownership, and supported follow-through
As trust increased, participation rose significantly and employees began sharing candid lived experience without fear or apprehension. Leadership gained clearer visibility into culture priorities and was able to respond with focused actions rather than broad, generic activity.
The result was stronger engagement, clearer direction, and a more credible foundation for sustained culture change.
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